At ClassyCotton.lk ("ClassyCotton", "we", "us" or "our") we want every night's sleep on our bedding to feel like luxury. This Return and Refund Policy explains when you can return an item, how to request a return, and how refunds and exchanges are handled for purchases made on classycotton.lk. Because bedding is a personal-use product, some items have special hygiene conditions, explained below. This policy forms part of our Terms and Conditions.

1. Checking Your Order

• Please check your package as soon as you receive it, whether it is delivered to your doorstep or collected by you.
• If the package is visibly damaged, wet or opened, please note this with the courier and take photos before opening it.
• Check that the size (Single, Double, Queen, King or Super King), colour, thread count and quantity match your order.
• Tell us within 48 hours of delivery or pickup if anything is missing, damaged or incorrect.

2. Items Eligible for Return or Exchange

You can request a return or exchange within 7 days of delivery or pickup if:

• The item arrived damaged or has a manufacturing defect, such as torn seams, broken zips, faulty elastic on fitted sheets, holes or stains.
• You received the wrong item, size, colour, thread count or quantity.
• The item is significantly different from its description on our website, including the stated cotton type or thread count.
• You ordered the wrong size and the item is still unopened (size exchange – see Section 6).

To be accepted, returned items must be:

• Unused, unwashed and free from odours, stains, perfume, pet hair or any other sign of use.
• In their original packaging, with all pieces of the set (for example, all pillowcases and the flat and fitted sheets), labels, tags and free gifts included.
• Returned with your order number or invoice.

3. Items We Cannot Accept for Return

For hygiene reasons, and to protect every customer who receives our bedding, we cannot accept:

• Bedding that has been used, slept on, washed, ironed or removed from its sealed or original packaging, unless it is defective or incorrect.
• Pillows, pillow inserts, duvet and comforter inserts, mattress protectors and toppers once opened, unless they are defective or incorrect.
• Custom-sized, made-to-order, monogrammed or personalised items.
• Sets returned with pieces missing.
• Items damaged after delivery through misuse or incorrect washing (for example, bleach, very hot washes or high tumble-dry heat).
• Items reported after the 7-day return period.
• Items bought on clearance or marked as non-returnable at the time of purchase.

4. How to Request a Return

1. Contact us using the details in Section 10 within 7 days of receiving your order.
2. Give us your order number, the item you want to return, the reason, and clear photos of the item, its care label and its packaging.
3. Our team will review your request and tell you whether it is approved and how to send or hand the item back.
4. Please do not send items back without contacting us first, as unapproved returns may not be accepted.

5. Return Shipping

• If the item is damaged, defective or incorrect because of our error, we will cover the return delivery cost or arrange collection.
• For size exchanges and other approved returns, you are responsible for the cost of returning the item to us and for the delivery of the replacement.
• Please pack returned items securely in their original packaging and protect them from water and dirt. We are not responsible for items damaged or lost on the way back to us unless we arranged the collection.

6. Inspection, Replacements and Exchanges

Once we receive your return, we will inspect it and let you know the outcome. If the return is approved, we will offer a replacement of the same item, an exchange for a different size, colour or product, or a refund. Replacements and exchanges depend on stock availability. If you exchange for a higher priced item (for example, a larger bed size or a higher thread count) you will need to pay the difference; if it is lower priced we will refund the difference.

To avoid sizing issues, please measure your mattress, including its depth, and check the dimensions shown on the product page before ordering.

7. Refunds

• Approved refunds are made to the original payment method.
• For cash on delivery payments, refunds are made by bank transfer to an account in your name.
• Refunds may take up to 14 working days after approval to appear in your account, depending on your bank or payment provider.
• Original delivery charges are refunded only when the item was damaged, defective or incorrect because of our error.

8. Order Cancellations

• You can ask to cancel an order before it has been dispatched or handed over for pickup. If you have already paid, we will refund you in full.
• Once an order has been dispatched it cannot be cancelled, but you may be able to return it under this policy.
• Custom-sized or personalised orders cannot be cancelled once production has started.
• If we cancel your order because an item is unavailable or was listed at an incorrect price, we will refund any amount you paid in full.

9. Natural Cotton Characteristics

Our sheets are made from 100% pure and Egyptian cotton, a natural fibre. The following are normal characteristics of high-quality cotton and are not considered defects:

• Slight shrinkage after the first few washes, which is allowed for in our sizing when items are cared for as shown on the care label.
• Natural creasing, especially on percale weaves, and a softer feel that develops over time.
• Small variations in colour between screens and the actual fabric, or between production batches.
• Gradual fading or wear from normal use and washing.

Please follow the care instructions on each product's label. Faults caused by bleach, harsh detergents, very hot washes or high tumble-dry heat are not covered by this policy.

10. Contact Us

To request a return or ask about a refund, contact us:

• Email: info@classycotton.lk
• Phone: +94 77 272 1449
• Address: Pannipitiya, Sri Lanka, 10230

We may update this policy from time to time. The version shown on this page when you place your order applies to that order. Nothing in this policy limits your rights as a consumer under Sri Lankan law.